Keep a familiar door open.
Life after treatment happens outside your walls. Regular text check-ins give people an easy way to stay in touch with the team they already know.
AFTERCARE FOR BEHAVIORAL HEALTH TEAMS
Make follow-up
Make follow-up
part of the program.
Schedule outreach. Keep replies in context. Bring in your team when someone needs a person.
moira
Messages 4
Riverbend
Messages
AllNeed a callQuiet
Jordan Alvarez2h
Replied 3
Tom Brennan2h
not sure how to answer that
Noah Patel17h
Grace Kim2d
Devon Okafor4d
Priya Natarajan5d
Mei Chen6d
Sam Whitaker1w
Ivy Thompson1w
Jordan AlvarezCall
Needs a call· Jordan replied "3" · 2h agoMark handledCall Jordan
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
Day 1 · 10:00 AM
1
Glad to hear it, Jordan. Talk soon.
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
Day 3 · 10:00 AM
3
Thanks for telling us. Someone from Riverbend will reach out shortly.
Message JordanSend
Scheduled text outreach
Text and phone escalation
Survey results & exports
THE WORK DOESN’T STOP AT DISCHARGE
Stay connected.
Stay connected.
Learn what comes next.
Collect more than anecdotes.
Build outcomes collection into your follow-up routine. Bring check-ins and structured surveys together, so your team has a record to review, not another spreadsheet to chase.
Make reporting part of the routine.
Keep responses, survey results, and cohort data organized for quality reviews and conversations with payers, referral partners, and accreditation teams.
ONE CONVERSATION
From the first check-in
From the first check-in
to the next conversation.
Set the rhythm.
Personalize outreach tracks, messages, and timing for your program.
Hear what’s happening.
Alumni reply by text. Conversations stay connected to the person.
Follow through.
A rough reply texts and calls your contact. Your team decides the next step.
CONSISTENCY WITHOUT THE CHASING
A schedule you can trust.
A schedule you can trust.
A voice that’s still yours.
Build your follow-up once, then adjust it as your program evolves.
CompletedPatients
Day 1Message10:00
Day 3Message10:00
Day 7Message10:00
Day 14Message10:00
Day 30Milestones10:00
Day 30PHQ-910:00
Day 7 · Message
Preview
Hi Jordan, it's Riverbend. How are you doing today? Reply 1 good, 2 okay, 3 rough.
2
Thanks for letting us know. We're here.
CONTEXT BEHIND EVERY NUMBER
Measure the follow-up.
Measure the follow-up.
Understand the responses.
Explore reach, milestones, and survey results by cohort. Keep sample sizes visible and export records for reporting.
OutcomesReachMilestonesInstruments
| Cohort | Opted in | Response rate | Needed a call | Readmitted |
|---|---|---|---|---|
| Sep 2026 | 21 of 24 | 76% | 3 | 1 |
| Aug 2026 | 17 of 19 | 71% | 2 | 1 |
| Jul 2026 | 4 of 4 | 75% | 0 | 0 |
PRELOADED INSTRUMENTS
Start with established measures.
Start with established measures.
Keep collecting over time.
PHQ-9, GAD-7, BAM, and more are already in your survey library. Add them to an outreach track instead of rebuilding forms from scratch.
Use structured responses to support your outcomes reporting and measurement-based care processes.
PHQ-9Depression symptoms9 items
GAD-7Anxiety symptoms7 items
BAMSubstance use and recovery17 items
PHQ-AAdolescent depression symptoms9 items
Also in the library: DASS-21, BSCQ, CRAFFT, and recovery milestones.
Built to support your reporting, not to replace your requirements.
The Joint Commission calls for standardized outcome measurement in applicable behavioral health services; organizations select appropriate instruments. Payer and accreditation requirements vary, and post-discharge surveys alone do not establish compliance.
Read the Joint Commission’s guidance
A PRACTICAL PRICE FOR CONSISTENT FOLLOW-UP
Choose a plan for your center.
Based on people added, with a monthly text allowance.
Billed monthly. Card required. Cancel from settings.
Core
$99/ month
Up to 20 people added a month.
3,000 texts included · 3 users · One facility
Talk to usExtended
$199/ month
Up to 50 people added a month.
6,000 texts included · 10 users · One facility
Talk to usEnterprise
$499/ month onwards
Multiple facilities.
EMR integrations
Talk to usEvery plan includesTracksText check-insSurvey linksPHQ-9, GAD-7, BAMMessaging and calls from your numberEscalation to on-callOutcomes and CSV exportCarrier registration
LESS MANUAL COORDINATION. MORE CONSISTENT CARE.
Talk to us